- JD Edwards
- IBM i / AS400
- Support Services
Oracle recently announced an updated support timeline for JD Edwards EnterpriseOne 9.2, revealing that Premier Support is effective through at least October 2025 and Extended Support through at least October 2028. This announcement confirms that Oracle is throwing their weight behind JD Edwards EnterpriseOne 9.2 and that it’s the version all E1 users should be operating on.
If you aren’t running 9.2, now is the time to upgrade. Here are a few reasons why upgrading to JD Edwards EnterpriseOne 9.2 is the best option.
If you’re running EnterpriseOne alongside IBM i, you need to upgrade tools to 9.2. Oracle support for EnterpriseOne on IBM i 7.3 became available earlier this year, with support including EnterpriseOne tools 9.2.1.x and 9.2.0.x. So, if you’re running OS 7.3 or are hoping to upgrade to it (what with the end of support coming for 7.1), be sure to upgrade your JDE EnterpriseOne environment as well.
With new support dates, customers can feel confident in upgrading to EnterpriseOne 9.2 due to its long Premier Support time. Prior to this announcement, JDE users were delaying their decision to upgrade to 9.2 because of what was then a relatively short Premier Support window. Now that Premier Support is guaranteed through at least October 2025, there is no longer any reason to hesitate.
JDE products are moving to a Continuous Delivery program, with customers getting timely product innovations without the cost and potential disruption of a major upgrade. These incremental enhancements are easier to consume and users can choose and control when to add new functionality.
EnterpriseOne 9.2 updates will be delivered two to three times a year. These deliveries will keep your 9.2 environment up to date.
EnterpriseOne has seen some new features recently, aimed at enhancing user experience, adding mobile features, and advancing EnterpriseOne Tools.
Additionally, the latest EnterpriseOne Tools release, 220.127.116.11 has new features, including improved Personal Forms features and simplified EnterpriseOne Search.
JDE has traditionally followed a major release schedule of three years after the GA of the previous release. But with this new support plan, JDE has no current plans to release EnterpriseOne 9.3 on that schedule. Because of the enhanced software packaging and delivery processes found in the Continuous Delivery model, JDE is no longer bound to delivering enhancements in major releases.
Of course, if needed, a future major release is on the JD Edwards roadmap. If a large functional or technical change is necessary but can’t be delivered effectively as an enhancement release, there would potentially be a major release for that change. In the meantime, however, JDE is focusing on delivering new enhancements to 9.2.
As a best practice, JDE recommends that customers maintain their environment and stay current on 9.2 by taking regular enhancement releases. Using this methodology will make software updates routine and predictable if, in the future, a new enhancement or technology update is needed.
Staying current and following JD Edwards best practice also puts your site in an ideal position should you decide to integrate your back end with a Magento eCommerce site.
In today’s economy, every company should be selling online and every company should be selling with a robust eCommerce platform that drives revenue and provides an elegant shopping experience. Magento Commerce provides a world-class marketing and selling engine for the online audience and when combined with JD Edwards EnterpriseOne you have a feature-rich order management system.
These two systems provide an outstanding customer experience and an easy-to-manage system for the eCommerce Manager.
Leveraging eCommerce is more than simply capturing customer orders. A robust eCommerce system delivers a marketing platform that provides the opportunity to exhibit your full product or parts range in an attractive and interactive manner. This allows your customers to navigate effortlessly through your products and it assists them in making a well-informed buying decision. Additionally, eCommerce allows you to proactively market cross- and up-sell items, as well as new items to your customers.
Simply put, eCommerce is best for driving out costs from the ordering process (through automation) and selling more (and more effectively) to customers and prospects through marketing. It is great for prospecting to new customers, and selling and marketing to existing customers.
When it comes to marketing and selling online, Magento is our recommended platform. Magento is a standalone eCommerce marketing platform, and a leader in Gartner’s Magic Quadrant. While it’s a powerful tool on its own, it’s made even more powerful when leveraging the order processing of JD Edwards.
Using Magento offers business users a host of benefits right out of the box, including:
Pairing these capabilities with the power of JD Edwards leads to a solid, dependable, and competitive eCommerce environment.
An EnterpriseOne upgrade or integration project is always a challenge, especially without outside help. We’re always happy to lend a hand in the process. Contact our experienced team for help planning or executing your next upgrade or integration.