How to Support Your Magento 1 eCommerce Site

Gian Genovesi
October 17, 2018 | 10:30 AM

magento site support managed servicesWhy Managed Services makes sense for supporting your Magento 1 site.

Magento recently released a statement reminding Magento 1 users of the company’s commitment to Magento 1, including the support timeline for the software.

“We understand that many of our Magento 1 merchants need additional time to make the transition to newer versions of Magento,” the statement by Joe Ayyob, Director of Support Operations, begins.

“To that end, our software support policies ensure that those customers have the time and confidence to upgrade when it is right for their business. In particular:

For Magento Commerce 1 (formerly known as Enterprise Edition):
For Magento Commerce 1, we are providing software support through June 2020. Depending on your version, software support may include both quality fixes and security patches. Please review our Magento Software Lifecycle Policy to see how your version of Magento Commerce 1 is supported.

For Magento Open Source 1 (formerly known as Community Edition):
For Magento Open Source 1, we are providing software security patches through June 2020 to ensure those sites remain secure and compliant. Please visit our Legal Terms page and review our Magento Open Source Software Maintenance Policy to see which versions of Magento Open Source 1 continue to receive software security maintenance. 

Please note:

Magento software support and/or security maintenance apply only to Magento software and does not apply to third-party extensions or customizations. Maintenance of extensions, customization or other modifications to the Magento codebase, including compliance with security and privacy standards (PCI, SOC, ISO, etc.), are the express responsibility of the merchant.”

All of this is a great reminder for those merchants still running Magento 1. But what about that maintenance reminder at the end? What if you’re running third-party extensions or customizations and need support? That’s where we recommend a Managed Services contract.

Why Managed Services?

Managed Services allows you access to a full team of certified Magento Developers when you need it, without having to hire and maintain an in-house support team. Not only will you receive services like transaction monitoring, testing, and protection from CloudFlare’s Unmetered mitigation of DDoS attacks to maintain performance, uptime, and availability, but you will have a commitment from our team to timely maintenance and support at a lower rate. 

Support for your site is critical, especially as Magento moves away from Magento 1 support. Think of it this way: if your site is down for half of a day, how much money have you lost? What if that happens a few times over the last two months of the year? Having a dedicated support team will ensure that those hiccups don’t have an overwhelming effect on your bottom line.

What’s more, working with our team on a support basis will prepare your site for the move to Magento 2 when your organization is ready.

What About Magento 2?

The statement from Magento continues by encouraging users to upgrade to Magento Commerce 2, and we support that upgrade. Here are just a few reasons why you should make the jump.


If you are projecting some big business growth, you might want to upgrade sooner rather than later. Magento 2 was designed to be more scalable and more enterprise-level than Magento 1. If your organization is expecting the type of growth that will require you to change your website in the future, then moving to Magento 2 would be wise.

If you’re taking the next step of growing your business, you’ll eventually hit the point where you need to be on Magento 2 over Magento 1. If you’re planning on reaching those levels eventually, starting the move to Magento 2 before those changes hit will make the transition easier on your team.

Site Investments  

We had a recent client who wanted to create a customer service portal on their Magento 1 environment, which would require some heavy customizations. They were perfectly happy with how Magento 1 was performing for them and weren’t necessarily interested in upgrading to Magento 2. The reality of their situation, however, was that for every $1 we spent customizing their Magento 1 site to meet their needs, it would cost 1.5x more to recreate those customizations on Magento 2 when Magento 1 reaches end of life.

If you’re making any changes that will require a significant financial investment in your platform, you might as well put that money into the newest software. For B2C sites especially, a move to Magento 2 is in the near future for support reasons anyways. Time to rip off the bandage and make the jump to the newest platform. 

What’s Next?

Whether you’re looking to further support your Magento 1 site, you’re ready to upgrade to Magento 2, or you need help making the decision in the first place, our team of certified Magento Developers is here for you. Contact our team to keep your eCommerce site running smoothly.

Learn more about protecting your Magento site  with Managed Services

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