How will you support your new Magento site?Establishing your Magento eCommerce presence is a big project. You need to determine what you need your site to do and how you will measure success, pick a partner, and, oh yeah, execute the project.
Our eCommerce implementations follow the same methodology every time. We work in phases to ensure a successful project. And while the Define, Design, Develop, and Deploy phases are, obviously, crucial for getting your site set up, don’t forget the final phase: support.
The support phase is important to keep your site running as well as it can. Whether it’s day-to-day maintenance or a future upgrade, your Magento site isn’t a “set it and forget it” tool. It takes ongoing nurturing and attention to make sure that it continues to serve your organization as best it can.
So, who handles support in an eCommerce project? You have two options: you can handle it internally, or you can keep your consulting partner onboard.
In-house eCommerce support is a great option if you have the resources for it. Ideally, your organization would have the staff to dedicate a full-time eCommerce manager to your site. This person should be involved in the Magento implementation from day one and then continue onto site monitoring.
In most cases, this in-house support staff will have to be trained by your implementation partner. If you decide to go this route, be sure to include training in your project timeline.
For many organizations, reallocating resources for support or hiring on a new developer just isn’t in the cards. Most companies can get bogged down in the hassle of recruiting, hiring, and maintaining a development team. In fact, most support work doesn’t require a full, 100% dedicated team to maintain. Maintaining full-time support staff can be an expensive undertaking without providing valuable benefits.
By going with a Managed Services contract instead, your organization can have access to our team of talented, trained, and certified developers when you need them. Not only will you receive services like uptime monitoring, transaction monitoring, testing, and other performance reports, but you will have a commitment from our team to timely maintenance and support at a lower rate.
Not only is the rate lower, but it isn’t broken down into specific tasks. Instead, your time can be allotted to content, design, architecture or patches, upgrades, reports, or anything else your site might need that month.
This option is a great choice for organizations to establish ongoing support and keep the door open for future site updates. If you’re interested in starting Magento Managed Services with our team, contact us.
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