Recommendations for picking the best eCommerce consulting partner for your project. Do any of the following statements apply to your eCommerce site?
If so, it may be time to evaluate your eCommerce platform and possibly replatform. This type of project takes a significant amount of consideration, as its results will have long-term influence on the company. Given the time, budget and human capital invested, this is not a project undertaken lightly. Replatforming is a complex journey, from strategy to development to post-launch. It requires a well-developed roadmap to help mitigate risk and a partnership with the right consultant for your project. These two aspects can make the difference between success and disaster.
So, how do you know which eCommerce partner is right for you? Harvard Business Review discusses the typical search and selection process for those looking for an eCommerce consultant. The most obvious components of the search process include asking for recommendations, reviewing portfolios and targeting those with industry expertise and experience. However, there are two aspects highlighted in the blog that companies often overlook when making their decision: compatibility and a results road map.
This information should be readily available on a potential implementation partner’s website. If it isn’t, that should be your first indication that maybe this organization is not a good fit for your project.
For a client considering a consultant for an eCommerce project, expertise and experience can be evaluated in part by reviewing certifications held by the development team. These certifications validate all of the hard work and experience team members put into their job so that they can provide the best possible solution for clients.
Once you have determined that your potential consultants are in fact capable of the job, it is important to consider compatibility. Would you hire a new team member without first considering their cohesion with the rest of the group? Probably not. The same consideration should be given to a potential consulting partner.
Beyond making sure personalities mesh well is ensuring that development styles are similar. You don’t just want a great result; you want a pleasant experience throughout the process. As the Harvard Business Review blog points out, this is a crucial aspect of the success of the project that many clients don’t consider prior to choosing a consultant.
Once the compatibility of your two teams is determined, you need to consider a results road map. The question is no longer can they get the job done, but how will they get the job done? How are they going to take your plan from point A to point B? Although you and your consultants may be in tune where the results are concerned, you will want to make sure you are on the same page as far as the process as well. Remember: your consultants can’t read minds! Discuss what you want from them and ask questions about their strategy.
While there is no one-size-fits-all solution for eCommerce projects, it’s important to choose a consultant with a general process or framework for their strategy; a repeatable but customizable approach to implementing, consulting and working towards eCommerce success. It is imperative to have a baseline of topics and areas of discussion, as opposed to an unorganized approach to the process. A roadmap that determines what will be achieved in each phase is helpful for outline purposes, but it is equally important to view each phase as a time to discuss a topic and derive a strategy to achieve the set goal. A consultant that uses this type of approach to a project is extremely beneficial for success.
As the Harvard Business Review blog said, “It’s hard work to vet consultants before you hire them. But it’s not nearly as hard as suffering through a costly multi-month project that…doesn’t even solve the problems you wanted to fix.”
So, now that you know what you’re looking for, what questions should you be asking a potential consulting partner? We suggest starting with these five:
Along with our knowledge, training, and experience, our continued focus on the customer enables us to earn trust that lends itself to creating long-lasting relationships. Experience in enterprise, back office, order to cash, and interactive marketing gives us the capability to support the entire continuum of eCommerce services.
By choosing Briteskies, you gain access to:
Being a Magento Silver Solution partner provides us with exclusive access to resources such as regular business and technical training sessions, as well as constant support, which in turn brings you additional value. It also enables us to host training sessions for our clients so that you can further enhance your eCommerce experience for your customers.
Our development team holds all of the current Magento offered certifications, which include: Developer, Developer Plus, Front End Developer, Solution Specialist, and Magento 2 certifications. These accolades show the breadth and depth of our knowledge and experience in Magento. Additionally, our team was in the initial group of 80 worldwide companies that received Magento 2 certification.
Our longevity in a sometimes-volatile industry and our years of experience in other tech areas, allows us to adapt to and support the changing needs of our clients.
Our Managed Services Agreement can protect your site from unintended downtime, security threats, or performance hazards. Your site receives the necessary updates in a timely manner and at a lower rate and you get back to business as usual.
When it comes down to it, working with the right partner can make or break your Magento project. Are you ready to learn more about how our team can help your organization? Contact us.
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