Congratulations, you have reached the summit!
Your eCommerce and ERP integration project has reached go-live and the team is excited! Your new site is up and running and orders are starting to come in. After that initial sense of euphoria, reality begins to creep back in; you now realize that with this new system comes new responsibilities and, potentially, new problems. You now have to train your team and iron out any system kinks, while simultaneously managing daily operation and keeping up with customer service needs.
At this stage in the game, problems are not uncommon, so stay calm and don’t panic; you've got this! Here are some common things to expect after an eCommerce and ERP integration project go-live and how to effectively address them: