So, you’ve finally launched your new eCommerce site with Adobe Commerce, powered by Magento. Congratulations! While all of your efforts have certainly paid off, the work isn’t over. One crucial aspect to the success of your site will be ongoing support, enhancements, marketing plans/strategies, and maintenance.
The truth is, there will come a time in your site’s future when you will need the help of a development team. Whether it’s to install a security patch or make adjustments as your business grows, changes will need to be made.
When it comes to Adobe Commerce site support, some organizations hire a team of full-time developers. This can be a great option for larger organizations, but most companies can get bogged down in the hassle of recruiting, hiring, and maintaining a development team. In fact, most support work doesn’t require a full, 100% dedicated team to maintain. Hiring full-time staff can be an expensive undertaking without providing valuable benefits.
By going with a Managed Services contract instead, your organization can have access to a team of talented, trained, and certified developers when you need them, without paying for them when you don't. Not only will you receive services like uptime monitoring, transaction monitoring, testing, and other performance reports, but you will have a commitment from our team to timely maintenance and support at a lower rate.
And, not only is the rate lower, but it isn’t broken down into specific tasks. Instead, your time can be allotted to content, design, architecture or patches, upgrades, reports, or anything else your site might need that month.
Preventative site monitoring tools alert team members to any changes in performance that can negatively impact the user experience. Our team works with you to prevent site issues through uptime performance monitoring for both your infrastructure and Adobe Commerce site, as well as page load measurement, transaction monitoring, and additional periodic reporting.
From PCI compliance to hackers, it can be tough to keep up with the security demands of your eCommerce site. But, with Managed Services, security updates can be handled in a timely fashion before harm comes to your Adobe Commerce online store. Timely updates of security patches safeguard customer information and guarantee optimal site performance. Between dedicated resources for your site's security and Adobe Commerce tools like Security Scan, your site is protected.
User experience can make or break your site's success. The latest software version typically provides the best experience for customers, which is why we recommend staying on top of new releases. After all, happy customers translate into more traffic and increased revenue. Let your Managed Services team handle those updates. And, we can help with other tasks too, like import/export, merchandising and promotion setup, and content updates.
A Managed Services agreement is obviously useful for maintaining your current site, but you can also use our expertise to plan for future eCommerce initiatives. Build upon current site functionality, use your site's data to plan ahead, and stay in front of the competition. You can look forward to new possibilities with a team of experienced Adobe Commerce developers.
With a Managed Services agreement, you can control your development costs, which can otherwise get overwhelming. Your Managed Services agreement allots your preferred number of hours to your site maintenance per month. Want to use all those hours each month for updates and improvements? Great. Prefer to bank some of those hours for a larger project or in case of emergency? That works too. You set the budget so there are no unexpected development costs.
One of our longtime clients entered a Managed Services contract with our team with the initial goal of securing resources for ongoing maintenance and updates. But it was an emergency situation with their site that really cemented their decision as the right choice for their organization.
Our client was experiencing a unique situation: in the middle of the night, a bug would change their homepage to a randomly selected product description page. This situation certainly wasn’t ideal, and they couldn’t get to the bottom of it. Luckily, they had a set number of hours with our team available each month. They brought the issue to our team’s attention and our developers were able to identify the problem and provide a solution. Without Managed Services support, the problem would have lingered for much longer while they tried to secure a developer to look into the problem.
This is an example of one of those unexpected eCommerce issues that you don’t see coming. You can, however, plan for a surprise issue by making sure you have a support staff ready to tackle the problem at hand.
Are you interested in seeing how a Magento Managed Services contract could benefit your site? Contact our team to learn more.
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