Why Use Managed Services?

Gian Genovesi
October 18, 2017 | 10:30 AM

managed services.jpgHow a Managed Services agreement can help your Magento Commerce 2 site. 

So, you’ve finally launched your new Magento site. Congratulations! While all of your efforts have certainly paid off, the work isn’t over. One crucial aspect to the success of your site will be ongoing support, enhancements, marketing plans/strategies, and maintenance. 

The truth is, there will come a time in your site’s future where you will need the help of a development team. Whether it’s to install a security patch or make adjustments as your business grows, changes will need to be made.

Why Managed Services?

When it comes to site support, some organizations hire a team of full-time developers. This can be a great option for larger organizations, but most companies can get bogged down in the hassle of recruiting, hiring, and maintaining a development team. In fact, most support work doesn’t require a full, 100% dedicated team to maintain. Hiring full-time staff can be an expensive undertaking without providing valuable benefits.

By going with a Managed Services contract instead, your organization can have access to our team of talented, trained, and certified developers when you need them. Not only will you receive services like uptime monitoring, transaction monitoring, testing, and other performance reports, but you will have a commitment from our team to timely maintenance and support at a lower rate.   

Not only is the rate lower, but it isn’t broken down into specific tasks. Instead, your time can be allotted to content, design, architecture or patches, upgrades, reports, or anything else your site might need that month. 

Client Success with Managed Services

One of our longtime clients recently entered a Managed Services contract with our team. While their reasoning behind it was to secure resources for ongoing maintenance and updates, an emergency situation with their site really cemented their decision as the right choice for their organization.

Our client was experiencing a unique situation: in the middle of the night, a bug would change their homepage to a randomly selected product description page. This situation certainly wasn’t ideal, and they couldn’t get to the bottom of it. Luckily, they had a set number of hours with our team available each month. They brought the issue to our team’s attention and our developers were able to fix the bug for no additional fee. 

This is an example of one of those unexpected eCommerce issues that you don’t see coming. You can, however, plan for a surprise issue by making sure you have a support staff ready to tackle the problem at hand.  

Are you interested in seeing how a Managed Services contract could benefit your Magento site? Contact our team to learn more. 

Need more information?  Contact us!

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