Why Use Managed Services for your Magento Site?

Gian Genovesi
April 13, 2021 | 1:52 PM

managed services.jpgWhat a Managed Services agreement does for your Magento site

  1. Safeguards your Magento site
  2. Optimizes site performance
  3. Decreases your security risk
  4. Controls unexpected development costs
  5. Provides access to a team of certified Magento Developers

So, you’ve finally launched your new Magento site. Congratulations! While all of your efforts have certainly paid off, the work isn’t over. One crucial aspect to the success of your site will be ongoing support, enhancements, marketing plans/strategies, and maintenance. 

The truth is, there will come a time in your site’s future where you will need the help of a development team. Whether it’s to install a security patch or make adjustments as your business grows, changes will need to be made.

Why Managed Services for your Magento site?

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When it comes to Magento site support, some organizations hire a team of full-time developers. This can be a great option for larger organizations, but most companies can get bogged down in the hassle of recruiting, hiring, and maintaining a development team. In fact, most support work doesn’t require a full, 100% dedicated team to maintain. Hiring full-time staff can be an expensive undertaking without providing valuable benefits.

By going with a Managed Services contract instead, your organization can have access to a team of talented, trained, and certified developers when you need them. Not only will you receive services like uptime monitoring, transaction monitoring, testing, and other performance reports, but you will have a commitment from our team to timely maintenance and support at a lower rate.   

Not only is the rate lower, but it isn’t broken down into specific tasks. Instead, your time can be allotted to content, design, architecture or patches, upgrades, reports, or anything else your site might need that month.  

Key Benefits of a Managed Services Contract for your Magento site


Preventative site monitoring tools alert team members to any changes in performance that can negatively impact the user experience. Our team works with you to prevent site issues through uptime performance monitoring for both your infrastructure and Magento site, as well as page load measurement, transaction monitoring, and additional periodic reporting. 


Urgent security updates can be handled in a timely fashion before harm comes to your Magento online store. Timely updates of security patches safeguard customer information and guarantee optimal site performance.


Protect for the present and plan for the future. Avoid delays in installing Magento software. Updates of new releases occur as they happen. Being on the latest version often provides the best experience for customers. Happy customers translate into more traffic and increased revenue.


Not only is our team available to maintain your current site we can provide additional support to build upon your current site functionality as well as provide strategic guidance for future growth. We can assist with import/export tasks, merchandising and promotion setup, content loading and formatting, Magento reporting, Admin configuration, and analytics interpretation. Let us help you plan for future eCommerce initiatives based on data provided by your current site. Stay ahead of the competition by looking forward to new possibilities.

Client Success with Magento Managed Services

One of our longtime clients recently entered a Managed Services contract with our team to support their Magento webstore. While their reasoning behind it was to secure resources for ongoing maintenance and updates, an emergency situation with their site really cemented their decision as the right choice for their organization.

Our client was experiencing a unique situation: in the middle of the night, a bug would change their homepage to a randomly selected product description page. This situation certainly wasn’t ideal, and they couldn’t get to the bottom of it. Luckily, they had a set number of hours with our team available each month. They brought the issue to our team’s attention and our developers were able to identify the problem and provide a solution. Without managed services support, the problem would have lingered for much longer while they tried to secure a developer to look into the problem.

This is an example of one of those unexpected eCommerce issues that you don’t see coming. You can, however, plan for a surprise issue by making sure you have a support staff ready to tackle the problem at hand.  

Are you interested in seeing how a Magento Managed Services contract could benefit your site? Contact our team to learn more. 

Learn more about protecting your Magento site  with Managed Services


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