FAQs: Leveraging JDE Data for eCommerce Integration

Bill Onion

In today's B2B world, eCommerce is one of the fastest-growing channels for selling products and increasing company revenue. For companies running JD Edwards as their ERP, combining the power of the JDE system and an online eCommerce channel allows companies to simultaneously drive costs out of the organization while increasing revenue. 

Alternatives to using a bolt-on e-commerce system like ERP2Web. 

The thought of implementing an eCommerce system can seem overwhelming at first especially if you are running a bolt-on system like ERP2Web. ERP2Web was a good solution when implemented, but as it sunsets, consider a full eCommerce solution. While bolt-on options like ERP2Web are quick to set up, they have limited functionality and compatibility. Full eCommerce solutions like Adobe Commerce offer essential enhancements. 

To help you make the best decision for your organization, we have compiled a list of frequently asked questions when it comes to integrating your ERP with an eCommerce system and/or deciding to move away from a bolt-on solution. 

Because eCommerce platforms are often connected to both the IT team, as well as the Marketing Team, we've separated the Frequently Asked Questions depending on which department may be asking.

JDE eCommerce Integration Marketing FAQs

What are the top 3 things I should keep in mind when choosing an eCommerce platform? 

  • Ease of use: Adobe Commerce, formerly known as Magento, is designed for users who aren't super techie. The system is easy to use and allows for updates without the involvement of the IT team, this means Marketing could easily "own" the platform from start to finish. 
  • 3rd Party Extensions: Adobe Commerce offers a wealth of 3rd party extensions available to extend the capabilities of native Adobe Commerce. 
  • Integration: All eCommerce systems need to communicate with various parts of your ERP, including Order Management, Inventory, and more. Adobe Commerce provides extensive native APIs to allow for the ease of integration with a variety of ERP applications. 

Are there benefits to full eCommerce platforms (like Adobe Commerce) versus an ERP-specific option (like ERP2Web)? 

The biggest advantage lies within the marketing capabilities of Adobe Commerce. The platform provides an array of marketing capabilities that many bolt-on options do not. For example, Adobe Commerce offers marketing capabilities in the following areas: 

  • CMS: Adobe Commerce provides a robust drag-and-drop CMS that allows the business user to manage the pages and content of the site, without the involvement of IT. 
  • SEO: Full eCommerce platforms provide the needed tools to improve your SEO right in the platform, this will allow for improved traffic driven to your site resulting in increased revenue.
  • Personalization: With customer groups and segmentation, Adobe Commerce allows you to personalize the buyer's journey so that the right people see the right products. Also, the Average Order Value can be increased through marketing tools like up-sell and cross-sell.
  • Analytics and Reporting: Adobe Commerce provides native integration to Google and Google Tag Manager so that you can track and analyze the results of your marketing campaigns, and tweak them accordingly for the future.

How does Adobe Commerce integrate with JD Edwards? 

Adobe Commerce provides an extensive variety of APIs to allow for integration to various platforms. As Adobe and JD Edwards partners, Briteskies offers integration solutions for connecting these two enterprise-class platforms. You can see an example of our work by reading through this case study. 

JDE eCommerce Integration IT FAQs

How does Adobe Commerce coordinate with my existing ERP applications like warehouse, inventory, and financials?

Adobe Commerce provides a variety of APIs that allow for real-time integration. This means that data can be passed to and from the ERP and eCommerce sites almost immediately ensuring up-to-date data for users on either system. As experts in JD Edwards and Adobe Commerce, our team can architect and implement the necessary APIs for smooth integrations between the two systems and any necessary third-party applications.

Which platform will own the data and how will the two interact without duplicating information?

This is a great question and one that is often overlooked. Our approach to integrating JD Edwards and Adobe Commerce follows the Golden Rules of Integration and states that there can only be one source of the truth, meaning only one system can be the owner of the data, and that it's imperative to keep the business logic where it belongs, meaning, don’t try to duplicate the logic of JDE Advanced Pricing in Adobe. 

How does Adobe Commerce integrate with JDE?

As Adobe partners, in our experience, the best tools to use for integrating eCommerce with JDE is using either Business Services or Orchestrator. Business Services is an older technology, but still very much in use and provides a solid platform for integration. Orchestrator is a new technology by Oracle and provides for a lighter, faster integration. 

If you're at the early stages of eCommerce integration with JD Edwards check out 5 Things Not to Do When Integrating eCommerce with JD Edwards.

Have questions we didn't answer? Fill out this contact us form and let's get you some answers! 

Click to Download Our Primer for JD Edwards and B2B eCommerce Integration

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